RETURNS + EXCHANGes
All pieces* purchased from the Jezebel London website can be returned or exchanged within 14 days of receipt. This also includes pieces purchased on sale. Please note that the item(s) must be unworn and should be returned in their original condition with any packaging intact. We are unable to process the return or exchange of any item, which does not meet these conditions.
To exchange or return an item, please complete and attach the Return Form and ship your parcel to the following address. The order number is essential for completing a return and it can be found in the order confirmation e-mail or the receipt itself. The cost of returning the item is customer's responsibility.
Jezebel London Returns
Flat 10, Rathbone Lofts
17a Rathbone Street
London, United Kingdom
Once the item is received and approved, we will issue a refund within 48 hours of receipt and or exchange it for a different size/product if preferred. The credit/debit card used to purchase the product will be credited with the cost of goods within 30 working days depending on the credit card company. All shipping charges are non-refundable.
Please keep in mind that the item is under your responsibility until it reaches us. We strongly advice you to send the parcel with a delivery company that insures you for the value of goods for your own protection.
*We are unable to refund or exchange items that are made-to-order, which includes out-of-stock purchases or items with special size enquiries.