A hallmark is an official mark that is stamped on items made of precious metals . For gold, it is your right to ask whether your jewellery is hallmarked if its over 1g. Jezebel London ensures that all pieces are certified and hallmarked in accordance with the Hallmarking Act 1973 by Goldsmiths' Company Assay Office.
One Year Warranty on online purchases
Jezebel London offers a one year warranty for every online purchase starting from the day of receipt. Any repair and care enquires will be free of charge within this period. We kindly ask you to keep proof of your order confirmation or invoice number. You can fill out the "Repair / Care Service Form" below or contact us from firstname.lastname@example.org and we will assist you further respectively.
REPAIRS Outside warranty Conditions
Jezebel London aims to deliver the best quality to maintain timeless value. In case of any repair or care service enquiries, you can fill out the "Repair / Care Service Form" below or contact us from email@example.com and we will assist you further respectively. Please don't forget to quote your order reference number and purchase date, which can be found in the order confirmation e-mail or on the receipt itself. Please note that there will be a service charge for the pieces not purchased from our e-commerce website or exceeded the warranty period.
Despite utmost care in packaging, damages might occur during shipment. Jezebel London is not liable for any of these damages and/or losses at this stage. In such case, please contact the shipping agent or us and we will do our best to assist you.
Unlike silver or gold-plated vermeil, Jezebel London pieces feature solid gold; therefore they do not develop a dull tarnished finish over time. However, dust, pollution and daily use naturally clouds the brilliance of a diamond or dulls the surface of gold. Treating your jewellery with greatest care is very important to ensure that it lasts for a lifetime.
- Avoid any direct contact with extreme heat, perfumes, cosmetics or household chemicals like bleach while wearing your jewellery, as they might result in risking its integrity.
- Store your jewellery individually in its original packaging between wearings or use a protective case/box or pouch that will prevent minor damages caused by contact with abrasive surfaces.
- Keeping your jewellery clean is also important. Use a soft, lint-free cloth to maintain gold's luster. We recommend you to clean diamonds with a soft, clean, damp cloth after wearings. For a deeper cleaning, make a mild solution of six parts water and one part ammonia and apply it gently with a soft bristle brush. However, please be aware that this technique should not be applied very frequently and should not be used for gold jewellery pieces that contain pearls or platinum.